WireKash (“WK”) is a trading name of Altera Partners management Limited (“APM”), a company registered in England and Wales (No. 04945309).
APM is authorised and regulated by the Financial Conduct Authority (FCA) since 2004. Our firm reference number is 231034.
VAT Reg No: GB 844 1416 42
Registered address:
Berkeley Square House 2nd Floor, Berkeley Square, Mayfair, London W1J 6BD.
WK provides services in partnership with several counterparties that have been carefully selected through our due diligence process. You will have access to WK and these counterparties legal documentation before subscribing to WK or these counterparties services.

Contact Us

Regarding any question or concern, please contact Us at:
- Email: contact@apmngt.com
- Website: www.wirekash.com

Complaint procedure

WK’s mission is to be a trusted and valued business partner, we are here to serve our customers and provide an exceptional service when it comes to moving money internationally and mitigating risk in a volatile market. While we take great pride in doing the best job for you, we understand that sometimes there might be points of frictions.


We value your feedback or complaints, because it gives us an opportunity to reflect and improve when possible.

What is a complaint?
You may have a complaint as a result of or with the provision of (or failure of provision) of our services, or those provided by one of our counterparties, which resulted in (or may result in) financial loss, material distress or material inconvenience.

We take every complaint very seriously and will endeavor to answer client complaints within 7 business days following receipt of the complaint. However, in exceptional circumstances we may be required to perform additional investigations into your complaint. In these circumstances we will issue a holding response within 7 business days and a final response will be issued to the client no later than 35 business days after the complaint has been received.

WK Procedure

We are your first port of call for any queries or concerns, including complaints. We will handle these complaints in line with our complaints process.

To make an official complaint, please send an email with as much detail as possible to conotact@apmngt.com.

When lodging a complaint, please outline the following information:

The date of the complaint
The nature of your complaint
The impact on your business
Your contact details
Any additional relevant information

Our for services counterparties certain obligations as regulated financial services institutions, including around complaints. We keep them informed of the complaints we receive from you regarding the regulated payments and e-money services they ultimately provide to you.


Services counterparties oversee how we handle complaints to ensure we do this to the standard required under the regulations. However, if for any reason your complaint regarding your payments and e-money services has not been acknowledged or dealt with by us, or if you have concerns about the way it has been handled, we are at your disposal to provide direct access to the service provider complain procedure.